Política de privacidad

Last updated: 05/05/2026

This Privacy Policy explains how Saneamientosamaya collects and uses personal data when customers visit the website, place an order, contact customer service, request delivery, request a return, or file a warranty or damage claim.

1. Data controller

The data controller is Saneamientosamaya. Customers can contact Saneamientosamaya using the contact details listed in the footer of this policy.

2. Personal Data We Collect

Saneamientosamaya may collect the following personal data when necessary:

Information provided by customers:

Name and surname;
Email address;
Phone number;
Shipping address;
Billing address;
Order details;
Purchase history;
Customer service messages;
Information about returns, refunds, cancellations, warranties or claims;
Photos or videos provided for claims for damage, defects, missing parts, or incorrect items;
Payment-related information required to process the payment.

Payment details:

Payment card data is processed by the payment provider.

Saneamientosamaya does not store full card numbers in its web systems.

Data collected automatically:

Depending on the website settings and cookie options, the website may collect technical data such as IP address, browser type, device information, pages viewed, interactions with the website, and cookie identifiers.

3. Purposes and legal bases

Saneamientosamaya processes personal data for the following purposes:

Purpose Examples Legal basis
Order processing, order confirmation, payment, delivery, returns, refunds, performance of a contract
, customer service, answering questions, handling cancellations, returns, complaints or warranty claims, performance of a contract; legitimate interests; Legal
obligations: Delivery: share the necessary delivery details with delivery providers, execution of a contract
, Payment and fraud prevention, payment processing, transaction verification, security controls, execution of a contract; legitimate interests; Legal
obligations Legal and accounting compliance records required by applicable law legal
obligation Website operation and security maintenance of website functionality, abuse prevention, technical records legitimate interests
Analytics cookies measurement of website usage and performance, if enabled consent where required
Marketing communications sending marketing messages, if enabled

Consent or other permitted legal basis

Where the processing is based on consent, the customer may revoke it at any time. The revocation will not affect the processing carried out before the revocation.

4. Sharing personal data

Saneamientosamaya may share personal data with service providers only when necessary, including:

Delivery and logistics providers;
Payment processors;
Web and IT hosting providers;
Email and customer service providers;
Analytics or cookie providers, if enabled and the necessary consent has been given;
Professional advisors when needed;
Public authorities when required by law.

Saneamientosamaya does not sell personal data.

5. International Data Transfers

Some service providers may process data outside the European Economic Area.

When this occurs, Saneamientosamaya will rely on appropriate safeguards or legal transfer mechanisms required by applicable data protection legislation.

6. Data retention

Personal data is retained only for as long as necessary for the purposes for which it was collected and for any period required or permitted by applicable law.

Typical conservation may include:

Records of orders, invoices and related business records during the period required by applicable law;
Customer service records, returns, claims, and warranties for as long as necessary to handle the request and defend or exercise legal claims;
Marketing data until the customer withdraws consent or unsubscribes, where applicable;
Cookie data in accordance with the Cookie Policy and the client's cookie preferences.
7. Data protection rights

Under applicable law, customers may be entitled to:

Access your personal data;
Correct inaccurate or incomplete data;
Request the deletion of your data;
Request the restriction of processing;
Object to processing based on legitimate interests;
Request data portability;
Withdraw consent when the processing is based on it;
Oppose direct marketing.

To exercise these rights, please contact Saneamientosamaya via the email address listed in the footer of the policy. We may need to verify the applicant's identity before processing the request.

Customers also have the right to:You have the right to lodge a complaint with the competent data protection supervisory authority.

8. Children's Privacy

This website is not directed to children under the age of 16. Saneamientosamaya does not knowingly collect personal data from children under the age of 16.

9. Automated decision-making

Saneamientosamaya does not represent that it makes decisions based solely on automated processing that produce legal or similarly important effects. Fraud prevention or payment verification tools can be used to help review transactions when available through payment or security providers.

10. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time.

The "Last Updated" date shows the latest version.

Store Name：Saneamientosamaya

Tel: +34 653 86 78 07

E-mail: info@saneamientosamaya.com

Address: Carretera Badajoz granada km 131, 06930, Berlanga, Spain

Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central European Time, CET)